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Effective 5 November 2026 ยท Reviewed annually

Child Safeguarding Policy

Every student who learns with Qutors Program has the right to feel safe, respected and protected. This policy sets out how we keep children safe, what we expect of everyone who works with them, and how concerns are reported and handled.

1. Purpose

This policy explains our values on child safeguarding, how concerns are identified, reported, recorded and resolved, the responsibilities of everyone who works with our students, and when external agencies are involved.

2. Scope

This policy applies to everyone who works with Qutors students, in person at Education City or online. That includes tutors, staff, administrators, interns, volunteers, contractors and partners, whether paid or unpaid.

3. Our Principles

Our approach is guided by the United Nations Convention on the Rights of the Child, recognised international good practice in child protection, and the laws of the State of Qatar.

Every child has an equal right to protection from harm and abuse.
Keeping children safe is everyone's responsibility.
We have a duty of care to every student we teach.
The best interests of the child always come first.

We operate a zero-tolerance approach to abuse, neglect and exploitation.

4. What We Protect Against

Everyone covered by this policy must be alert to signs of:

Physical abuse or non-accidental injury
Emotional abuse or ill-treatment
Sexual abuse or exploitation
Neglect
Domestic violence
Commercial exploitation
Bullying, grooming and online harm

5. How We Keep Students Safe

5.1 Safeguarding Lead

Qutors appoints a Designated Safeguarding Lead, with a named deputy, who receives and manages all safeguarding concerns.

5.2 Safer recruitment

Background and identity checks are completed before anyone works with students.
References and qualifications are verified.
Safeguarding training is completed before a person's first session.

5.3 Training

All tutors and staff receive safeguarding training at induction and a refresher every year, covering how to recognise and respond to concerns and how to interact appropriately with students.

5.4 Code of conduct

Everyone working with students must:

Treat every student with respect, dignity and fairness
Keep sessions visible and, where possible, observable
Maintain professional boundaries at all times
Communicate only through Qutors-approved channels, never personal accounts

Everyone working with students must not:

Behave in a physically or verbally inappropriate way
Use harmful disciplinary practices of any kind
Meet students or provide transport outside authorised settings
Exchange gifts without a parent or guardian's approval

5.5 Online sessions

Online sessions may be monitored or recorded for safeguarding and quality purposes. Parents and guardians are told before any recording takes place.

5.6 Empowering students

We encourage students to speak up, help them recognise when something is wrong, and make sure they know who they can turn to.

6. Reporting a Concern

Everyone covered by this policy has a duty to report any reasonable concern about a child's safety or wellbeing.

Report the concern to the Safeguarding Lead immediately, or to the deputy if the Lead is unavailable.
Listen to the child, take what they say seriously, and stay calm.
Never promise to keep a disclosure secret. Explain that you may need to share it to keep them safe.
Write down what was said or seen as soon as possible, using the child's own words.
Do not investigate the matter yourself.

Concerns about a tutor or member of staff follow the same route and are handled under this policy.

7. Working with External Agencies

Qutors complies with all laws of the State of Qatar on the welfare and protection of children, including the duty to report suspected abuse or neglect. Where needed, the Safeguarding Lead refers concerns to the appropriate authorities and services, such as the Child Advocacy Program at Sidra Medicine, the Protection and Social Rehabilitation Centre (AMAN), or Child and Adolescent Mental Health Services.

Students and their families are informed of their right to raise a concern or make a referral directly to these services.

8. Confidentiality and Records

Safeguarding records are kept confidential, stored securely, and held separately from academic records.
Access is limited to the Safeguarding Lead and those who strictly need it.
Information is shared only to protect a child, or where Qatari law requires it.
We collect only the student information we need and never share it with third parties without consent, unless required to keep a child safe.

9. Review

This policy is reviewed every year and after any significant safeguarding incident.

Raise a safeguarding concern

Safeguarding Lead: Lauren Mitchell
Email: info@qutors.co
General enquiries: info@qutors.co

If a child is in immediate danger, contact the police on 999.